RULEARCH

Support

Help with protection rules, publishing, checkout behavior, billing, and privacy.

Contact

Product support: support@perishguard.shop

Privacy and data requests: privacy@perishguard.shop

Email is monitored on business days. Response times are best-effort unless a separate written Enterprise / Plus support agreement states otherwise.

Do not send passwords, Shopify access tokens, API secrets, payment-card data, or other credentials.

What to include

Your Shopify .myshopify.com store domain.
The page or feature you were using.
The rule name, when relevant.
The approximate time the problem occurred.
A screenshot of the visible error, if available.
Whether the issue affects saving, publishing, checkout, billing, or analytics.
Steps that reproduce the problem.

Do not include customer names, customer email addresses, phone numbers, or full shipping addresses unless support specifically confirms that the information is required.

Rule saves but does not affect checkout

Confirm the rule was published to Shopify and is not only a saved draft.
Confirm the rule is enabled.
Confirm checkout contains a qualifying product.
Confirm the schedule and destination match.
Confirm a delivery option contains a configured blocked keyword.

Qualifying products

Match products by merchant-defined product types, tags, collections, specific products, or all products. The perishable and cold-chain tags and the optional cold-chain metafield are not required. Product exclusions take precedence.

Checkout fail-safe

If a RuleArch rule would hide every available delivery option in a delivery group, RuleArch leaves that group unchanged.

Urgent checkout issue

Open RuleArch → Protection rules.
Open the relevant published rule.
Pause the rule and publish the change, or delete it if it should be removed permanently.
Re-test checkout.
Email support@perishguard.shop with the store domain and approximate incident time.

Billing

Plan availability, pricing, trial terms, and included capabilities are shown in Shopify and in the RuleArch Subscription page. Do not send payment-card information in a support request.

Privacy

See the Privacy Policy or email privacy@perishguard.shop.